06 August 2017
The MMU Dream Team with webe more
07 September 2017
Is passion the only ingredient to a company’s growth and success in today’s digital era?
In recent years, digital technology has developed at an ever more, and some think alarming rate. These developments have been truly dramatic and their implications far-reaching. While the direction towards a more digital world is clear, how to go about this transformation is less so. There’s no one-size-fits-all for going digital. It can be bottom-up or top-down, comprehensive or selective. And the number of failures are too many to even count anymore.
At the recent TM Digital CX Summit 2017 (#tmdcxsummit2017), our Chief Executive Officer (CEO), Moharmustaqeem Mohammed, better known as Mohar, moderated an interesting Leader’s panel session entitled "Follow your Heart" with TM’s very own Ahmad Azhar Yahya, Chief Digital Officer, and Jeremy Kung, EVP of New Media; together with Tan Hooi Ling, the co-founder of Grab.
The session discussed how passion is at the essence of both TM Group and webe; what the brands stand for and how they translate this into their passions; and the importance of proper processes to drive change towards digitization as well. Mohar shared “While passion is at the core of everything we do for our staff and members, the real return on digital transformation comes from embedding new work practices into the processes, work flows, and ultimately the culture of organizations”.
He also went on to elaborate, “At TM, we have started a ‘digital movement’ that affects all aspects of our company and requires all of our all our internal and external members to be engaged in the program. It is then that we will only win together”.
And what did our panellist have say about this topic? Well, here are some highlights from this opinionated subject:
In the end, while processes seem to win over passion, the bottom-line remains that for us to continue to innovate and lead in our industry with our existing workforce, both being passionate and having the right processes are key drivers to see us through.
Today, having a strong digital identity also allows webe to be close to its members wherever they are. It enables them to deliver seamless experiences that integrates bricks-and-mortar businesses with online and mobile convenience, plus it helps build long-lasting customer relationships.
The #tmdcxsummit2017 is a week-long event organised by TM Group for all their staff and is designed to encourage greater digital adoption within the TM Group. Leaders and partners offered insights that showcased seamless Digital CX and integrated business solutions to meet their lifestyle and business communication needs; all towards making “Life and Business Made Easier for a Better Malaysia”.
#webe #tmdcxsummit 2017